Resources

FAQs

Following are answers to some commonly asked questions.

  • How do we get started?

    Contact KMI’s maintenance services department and schedule your ‘no risk’ audit appointment.

  • How long is the maintenance package contract?

    The length of every agreement is tailored to each customer and is typically a minimum of one year.

  • Does KMI provide any form of preventative maintenance?

    Yes, with an annual maintenance protection package.

  • What type of field maintenance services does KMI offer?

    It’s complete, from scheduled field repairs to emergency response capabilities to system retrofits.

  • What type of quality assurance do we get on work performed?

    Each KMI maintenance service project is backed by a 30-day guarantee on parts and labor.

  • If I just need replacement parts, why do I need a maintenance audit or maintenance service?

    If you only need parts, our replacement parts division can provide a special savings program just for the parts or components you need.

  • If something goes wrong on our system, can KMI replace exact parts?

    We have one of the largest part selections in the industry. However, identifying substandard parts causing downtime is the key issue. Replacement with better performing parts can be suggested. Ask for KMI’s parts catalog.

  • How extensive is KMI’s parts selection?

    Very comprehensive, literally thousands of quality-rated and tested products covering a dozen major coating and finishing categories.

  • How does this audit get utilized?

    By using three core areas to assure continuous plant operations including: replacement parts, scheduled or emergency field service and comprehensive, annual maintenance protection.

  • What are the advantages of KMI’s risk free audit?

    It allows a first hand review of any mixed system arrangement that usually results in cost saving enhancements.

  • For what kind of systems can KMI provide maintenance services?

    Based on KMI’s depth of engineering knowledge in custom coating and paint finishing systems, you can rely on KMI service and maintain just about any existing system, regardless of who designed and installed it.

  • What coating and paint finishing systems can KMI maintain?

    Since 1982, we have been a leading turnkey solutions OEM for porcelain enamel, e-coat, powder coat, UV cure and liquid coat systems and can evaluate the condition and/or performance of any or every segment of a coating and paint finishing system.

  • What specific segments of a turnkey system can KMI maintain?

    A turnkey system includes pre-treatment systems, drying & curing systems, heat recovery systems, control systems, coating and paint booths and spray equipment, firing systems, mill & storage systems and V.O.C. abatement systems.

  • What’s the “real value” of KMI’s plant audit?

    It gives you an experienced engineering perspective. The value delivered is not just the auditing of individual parts & components, but the systematic overview of a total system’s current performance and reliability.

  • Why is KMI unique in maintenance services?

    We’re one of the only custom engineering firms in the industry to offer a comprehensive audit and maintenance services program.